Refund policy

We want your experience with us to be a pleasant one - which is why we like to keep things as simple as possible. If for some reason your dog just isn't a fan, we have a 30 day money back guarantee.

Please note: We cannot issue refunds unless you have first spoken to a Marlo representative and have requested your refund, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).

Returns Terms & Conditions​

We accept returns for up to 30 days from delivery. An item is delivered as soon as the tracking link for each order has been changed to "delivered" by the appropriate courier service.

Items returned after 30 days may not qualify for a refund. Money back requests are assessed on a case-by-case basis. Marlo reserves the right to decline the money back guarantee to a customer based on their transactional history on marlopets.com.

The customer is responsible for the cost of an item's return, unless there was an error on our behalf. The customer has to arrange for the product to be shipped back to our office address.

Due to the nature of couriers, it may cost more to send an item back to us than us shipping it to you.

A Marlo customer care representative must be contacted to request your refund within the 30 day period before returning goods.